About
Highly organized and tech-savvy Virtual Assistant with over 5 years of experience delivering seamless remote executive support, customer care, and operational coordination for C-level leaders and distributed teams. Proven track record of automating repetitive workflows, reducing client onboarding time by 30%, and producing polished content assets that elevate brand presence. Trusted by executives to handle sensitive communications, coordinate multi-stakeholder projects, and ensure smooth operations without micromanagement, ready to deliver immediate value.
Work
Confidential Client
|Executive Assistant / IT Service Lead
Abuja, Remote Hybrid, Nigeria
→
Summary
Supported the CEO with daily reporting, complex scheduling, and confidential document preparation, while architecting client onboarding systems and providing tier-1 tech support.
Highlights
Supported the CEO with daily reporting, complex scheduling, and confidential document preparation for investor meetings, ensuring seamless strategic communications.
Architected a real estate client onboarding system with SOPs and tracking dashboards, effectively reducing intake processing time by 30%.
Provided tier-1 tech support and device troubleshooting, minimizing downtime for leadership and sales teams and enhancing operational continuity.
Lexz Technological Solution
|Executive Assistant
Remote, Remote, Nigeria
→
Summary
Managed C-level executive inbox and calendar across multiple time zones, prioritizing communications and ensuring zero missed deadlines, while coordinating remote team logistics.
Highlights
Managed C-level executive inboxes and calendars across multiple time zones, ensuring zero missed deadlines and optimizing executive efficiency.
Built automated onboarding workflows using Power Automate, cutting new-hire setup time by 40% and significantly improving the first-week experience.
Designed professional flyers, certificates, and event proposals using Canva and Microsoft Office, consistently maintaining brand consistency and enhancing external communications.
Coordinated remote team logistics, including training schedules, merchandise distribution, and weekly all-hands updates, fostering cohesive team operations.
Goodland Africa / Geycii Spa & Showroom
|Human Capital Manager
Abuja, Federal Capital Territory, Nigeria
→
Summary
Managed 40+ employees across multiple departments, designed and implemented KPI tracking systems, and conducted remote-capable training programs.
Highlights
Managed 40+ employees across spa, showroom, and head office, coordinating schedules, leave, and inter-departmental communication to optimize operational flow.
Designed and implemented KPI tracking systems, enabling real-time visibility into team productivity and service quality across all departments.
Conducted remote-capable training programs on customer service, sales techniques, and workplace ethics, enhancing team skills and performance.
Confidential Client
|Customer Support & Content Strategist
Remote, Remote, Nigeria
→
Summary
Led customer service operations during high-traffic periods, produced diverse content assets, and increased viewer engagement through data-informed strategies.
Highlights
Led customer service operations during high-traffic election coverage, consistently maintaining 95%+ satisfaction scores under extreme volume.
Produced over 150 content assets, including social graphics, newsletters, and video scripts, while managing a remote media support team.
Increased viewer engagement by 85% through data-informed content scheduling and community response strategies, significantly boosting audience interaction.
Dotmac Technologies Ltd
|Project Assistant
Abuja, Federal Capital Territory, Nigeria
→
Summary
Delivered 4 IT upgrade projects under budget, coordinating vendors and stakeholders, and negotiating significant cost savings on contracts.
Highlights
Delivered 4 IT upgrade projects under budget by expertly coordinating vendors, timelines, and internal stakeholders, ensuring successful project completion.
Negotiated vendor contracts, generating over #50M in cost savings while maintaining all project documentation and status reports.
Managed project timelines and resources effectively, ensuring timely delivery and stakeholder satisfaction for critical IT infrastructure upgrades.
Freelance Admin & Graphic Support
|Freelance Admin & Graphic Support
Remote, Remote, Nigeria
→
Summary
Provided comprehensive email and calendar management for a consulting founder, reclaiming executive focus time, and created branded professional assets.
Highlights
Provided email and calendar management for a consulting founder, reclaiming over 15 hours per week of executive focus time.
Created professional branded pitch decks, SOPs, and client welcome kits using Canva and Microsoft Office, enhancing client experience and brand consistency.
Managed administrative tasks efficiently, contributing to streamlined operations and improved productivity for high-level consulting activities.
Education
Enugu State University of Science & Technology
B.Sc.
Anatomy
Universal School of Aviation
Advanced Diploma
Travel Agent Management
Languages
English
Certificates
Virtual Assistant Program
Issued By
ALX
ITIL 4 Foundation
Issued By
Axelos
Customer Support Fundamentals
Issued By
Coursera
Skills
Executive & Administrative Support
Calendar Management, Inbox Management, Travel Coordination, Meeting Preparation, Gatekeeping, Minute-taking, Document Formatting.
Remote Collaboration
Async Communication, Slack, Teams, Zoom, Time-Zone Flexibility, Status Reporting, Virtual Team Culture.
Client & Customer Care
CRM Management (HubSpot, WhatsApp Business), Inquiry Resolution, Client Onboarding, Retention Support.
Workflow Automation
Power Automate, Zapier, Automated Onboarding Sequences, SOP Creation, Process Documentation.
Content & Design Support
Canva, Photoshop, Figma, Branded Document Creation, Social Media Graphics, Event Materials.
Data & Research
Data Entry, KPI Tracking, LinkedIn Research, Prospect List Building, Market Research, Database Management.
Tools & Technologies
Microsoft 365 (Word, Excel, PowerPoint, Outlook), Google Workspace, Notion, ClickUp, Trello, Asana, Microsoft Teams, Google Meet, CapCut, Google Forms, SurveyMonkey, QuickBooks, Zoho Books, Evernote, Miro, Lucidchart, LinkedIn Recruiter, Sales Navigator, ZoomInfo, Lusha, Apollo.io, Hunter.io.